---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Monitoring Schedule Optimization assignments

# Monitoring Schedule Optimization runs {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor Schedule Optimization runs to verify your configuration is working correctly and understand assignment decisions.

Schedule Optimization includes:

* [Batch optimization](https://www.servicenow.com/docs/exLesNSFhvQN507LuH75eA "Use Schedule Optimization to automate task assignment, create efficient schedules, and respond to changing conditions as they occur throughout the day.")
* [Intraday optimization](https://www.servicenow.com/docs/FC2DKKmotYsmfsnhKm_93A "Efficiently reassign tasks and maximize productivity by continuously running schedule optimization at selected intervals throughout the day.")
* [Prioritized event optimization](https://www.servicenow.com/docs/PUSBWV4jPxKEe0TevdLzKQ "Resolve urgent scheduling changes quickly and efficiently by configuring prioritized event optimization. Prioritized event optimization responds immediately to critical events and targets only the specific technicians and tasks affected, without reoptimizing all tasks and qualifiers.")
* [On-demand optimization](https://www.servicenow.com/docs/wpk_A3CsP9lb6V7xfGZ9JA "Reassign tasks and maximize productivity by running Schedule Optimization on demand when scheduling conditions change.")
* [Run summaries](https://www.servicenow.com/docs/qON2osEY1dHoSRCfGqUsTw "View the results of Schedule Optimization runs to understand how tasks were processed and assigned.")

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Schedule Optimization evaluates available tasks and technicians to produce optimized schedules. Each optimization run applies configured policies that define optimization objectives, constraints, and the scope of
assignment groups or territories included in the run.

After Schedule Optimization runs, you can review the results to understand how tasks were processed and assigned. Monitoring optimization activity helps you verify that configurations are working as intended, confirm
assignment outcomes, and identify scheduling or configuration issues.

Schedule Optimization provides detailed run summaries for every optimization run. Run summaries show the tasks, technicians, and shifts that were evaluated during optimization, and which resources or shifts were
dropped. Each summary includes which tasks were assigned, which resources or shifts were excluded, and any validation or exception messages generated during the run. This information helps you understand optimization decisions and
troubleshoot unexpected results.  
Use the Run Summary module to:

* Track all optimization activity in a central location
* Monitor the status and progress of optimization runs
* Review detailed results showing task assignments and technician decisions
* Understand why assignments were or were not made
* Troubleshoot configuration issues and scheduling problems
* Verify that policy objectives and constraints are working as intended
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