---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Complete an action on behalf of an agent

# Complete a proxy action in Dispatcher Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.

## Before you begin

Role required: wm_dispatcher

## About this task

A proxy policy must already authorize you to act on the technician's work order tasks. If you don't see proxy actions on a task, ask your administrator.

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Select a task on the map that's assigned to another agent.
4. Select the info icon on the contextual side panel (CSP).
5. Select the More actions icon.
6. Select the proxy action you want to take.  
   Note:  
   A confirmation message names the technician and states that the action will be logged as performed by you on their behalf.
7. Confirm the pop-up, or complete the form, for the action you selected.

   | Action | What to do |
   | Accept | Confirm the action. No additional fields are required. |
   | Reject | Select a reason for rejecting the task and enter any additional details. |
   | Start travel / Start work | Enter the actual time the action occurred. The field displays the technician's time zone so you can enter the correct time even if you're in a different time zone. |
   | Close complete | Enter the actual work end time and closure notes. |
   | Close incomplete | Enter the actual work end time, select whether to create a follow-on task, and enter a reason for the incomplete closure. |
   |-|-|

   {#proxy-action-dispatcher__choicetable_complete_proxy_action}

## Result

The action is recorded, and the activity stream logs it with your name, the action, and the technician's name.
**Related concepts**   

* [Proxy actions in Field Service Management](https://www.servicenow.com/docs/BypmGhhbazTCyuDeUZHbQg "Proxy actions let authorized managers, dispatchers, and agents perform work order task actions on behalf of a technician who can't act in the moment. This keeps task progress moving without blocking on a missed connection or an unreachable field agent.")
* [Configure proxy actions](https://www.servicenow.com/docs/IcZaNcJlwtWzN3GwR2hzow "Proxy actions let authorized users perform work order task actions on behalf of a technician who can't act themselves. Configuration controls who can act, on whose behalf, and which actions are allowed.")

*[\>]: and then