---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Select assignment groups

# Select Assignment groups in Dispatcher Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Select assignment groups in Dispatcher Workspace to see a list of agents in the assignment group.

## Before you begin

Role required: wm_dispatcher

## About this task

You must have Enable single select groups / territories off in settings to select multiple territories. For more information, see [Enable Dispatcher Workspace settings](https://www.servicenow.com/docs/6rhjoDQnDNuaWr~Nt2mlcA "Determine what is displayed in the Dispatcher Workspace so you only see the information most relevant to your work.").

When you select an assignment group, its KPIs display in the contextual side panel: Utilization, Productivity, Total tasks, Work time, and Travel time.

* Utilization is calculated as (travel time + work time) / shift time
* Productivity is calculated as work time / shift time.

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace..
2. Select Dispatcher Workspace.
3. Select Assignment Groups ![assignment groups]().
4. Select the assignment groups that you want to see.
5. Select Apply.

*[\>]: and then