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sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

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    - brazil

ft:locale :

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ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

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---

# Travel estimate provider

# Setting up a travel estimate provider {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Setting up a travel estimate provider

Setting up a travel estimate provider in Schedule Optimization helps ServiceNow customers accurately estimate travel time for technician groups, improving the allocation and scheduling of work order tasks.
Travel estimate providers calculate distances between technicians' current locations and task locations, enhancing travel planning efficiency.
Show full answer Show less  

## Key Features

* **Travel Estimate Providers:** Options include the default straight-line provider, Beans.ai for more accurate travel times, and support for third-party map providers, which require established connections and credentials.
* **Technician Starting Location:** Determined by either the technician's home location or their most recently completed task location.
* **Map Vendor Call Types:** The mapvendorcalltypes property supports default synchronous calls or asynchronous calls to improve performance and handle more outbound requests.
* **Travel Band Modifiers:** Adjust travel time estimates based on time of day (e.g., rush hour) using configurable multipliers. Multipliers greater than 1 increase travel time to reflect heavier traffic, while those less than 1 reduce time during lighter traffic periods.

## Practical Configuration Details

* The default straight-line provider acts as a backup and cannot be deleted but can be modified.
* Beans.ai excludes invalid or unreachable locations to avoid assigning unreachable tasks.
* Travel band modifiers can be set for travel times ranging from 30 minutes to 4 hours, with non-overlapping start and end times, allowing fine-tuned adjustments to travel time estimates during specific periods (e.g., weekdays noon to 3 PM with a multiplier of 1.2 to simulate rush hour delays).

## Benefits for ServiceNow Customers

* Improved accuracy in travel time estimation leads to better scheduling and optimized technician routing.
* Flexibility to use multiple map providers to suit your organization's needs and improve estimate precision.
* Ability to simulate real-world traffic conditions for more realistic scheduling through travel band modifiers.  
Set up a travel estimate provider in Schedule Optimization for each of your technician groups to streamline and enhance the travel planning process.

## Travel estimate providers {#setting-up-a-travel-estimate-provider__section_lqr_dls_1yb}

Efficient allocation of work order tasks depends on accurately estimating travel time, considering both the technician's location and the task's location. The technician's starting location is determined using either their home
location or the location of their most recently completed task. Schedule Optimization uses travel estimate providers, which calculate distances between technicians and task and are assigned by admins to groups.

You can use third-party map providers in Schedule Optimization to expand your mapping service options beyond the default provider. The supported travel estimate providers are straight-line, Beans.ai, and other third-party
providers.

* Straight-line: This default configuration serves as a backup when a primary configuration isn't available and a secondary configuration hasn't been selected. This provider can be modified but it cannot be deleted.
* Beans.ai: This map provider provides more accurate travel time estimates. Locations that are deemed invalid through geocoding or aren't reachable by road are excluded from task assignments
* Third-party map providers: Schedule Optimization supports integration with third-party providers. To configure a third-party provider, you must already have a connection and credential established for that provider.

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For more information, see [Create a scheduling attribute for Schedule Optimization](https://www.servicenow.com/docs/HXbBty8Ld4XVRftu9CjK_A "Create scheduling attributes to specify which tasks to optimize and define the rules to perform the optimization. You can create different scheduling attributes configurations for each policy.").

## Map vendor call types {#setting-up-a-travel-estimate-provider__section_gly_tjv_zfc}

Property: map_vendor_call_types property  
* Sync: Default value.
* Async: Changing the default value to async can improve performance and may result in more outbound requests.
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For more information on properties, see [Schedule Optimization properties](https://www.servicenow.com/docs/tdzLjfZhZT9Hryt66t7lxQ "You can set parameters that control how optimization runs.").

## Travel band modifiers {#setting-up-a-travel-estimate-provider__section_ynz_hkv_zfc}

Travel band modifiers adjust travel times based on the time of day, such as during rush hour. You can add these modifiers to either straight-line or Beans.ai configurations. A multiplier is a number used in the configuration to adjust travel time based on expected traffic conditions. When traffic is expected to be heavier than usual, a multiplier greater than 1 increases the travel time. For example, a multiplier of 1.2 adds extra time to account for delays. When traffic is lighter, such as during off-peak hours, a multiplier less than 1 reduces the travel time. For instance, a multiplier of 0.8 shortens the estimated travel time to reflect faster travel.

* Purpose: Adjust travel times during certain times of day, such as rush hour.
* Configuration:
  * Add travel band modifiers to your straight-line or Beans.ai configuration.
  * Modify travel time results using a multiplier or the time-of-day feature provided by a travel time provider.
  * **Travel Band Details** :
    * Range: 30 minutes to four hours.
    * Can't overlap.
    * Set different start and end times for each travel band.  
      Note:  
      For example, to increase travel time during rush hour to simulate traffic not capture by the baseline values, you could set a travel band for your straight-line configuration between noon and 15:00 Monday through Friday with a multiplier of 1.2.
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