---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Working on scheduled tasks

# Working on scheduled tasks in Dispatcher Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Learn about different ways to view tasks in the Scheduled state​.

## Before you begin

A Work order task is moved to the Scheduled state only when all the following conditions are met:
:
    * The Use scheduled state property is enabled
    * The Assigned to field isn't empty
    * The Assigned to or Expected start field changes, and the Expected start value is beyond the threshold (12 hours by default) from the current time
    {#view-and-assign-scheduled-tasks__ul_lbq_jxz_3sb}

Exceptions for the Scheduled state flow
:
    * Contractor tasks won't be in the Scheduled state.
    * When an agent time-off event is created and overlaps with the work order task, the task is moved to Pending dispatch. Similarly, for crew tasks, when the leader has a time-off event overlapping with the task time, the task is moved to Pending dispatch.
    * If all child work order tasks of the work order are in the Scheduled state, the work order is moved to Scheduled automatically.
    * When dynamic scheduling is enabled, auto-assign isn't available for scheduled tasks. Scheduled tasks are considered for reassignment or unassignment.
    * Scheduled tasks appear as blocked time when intelligent task recommendation considers technician availability.
    {#view-and-assign-scheduled-tasks__ul_spw_vpz_3sb}

Role required: wm_dispatcher, wm_admin, and wm_agent

## Procedure

1. You can view tasks in the Scheduled state in one of the following roles.

   | role | steps |
   | wm_dispatcher | 1. Navigate to Field ServiceDispatchingMy Scheduled Tasks. 2. View the list of scheduled tasks in the dispatcher group. {#view-and-assign-scheduled-tasks__ol_lky_qcy_3sb} |
   | wm_admin | 1. Navigate to Field ServiceDispatchingScheduled Tasks. 2. View the list of all scheduled tasks. {#view-and-assign-scheduled-tasks__ol_svy_wcy_3sb} |
   | wm_agent | 1. Log in to the mobile application. 2. Tasks in the Scheduled state can be viewed in * My Group Tasks applet * Sibling Work Order Tasks related list on the WO screen * Work Order Tasks related list on the WO screen * Upcoming Work Orders related list on the Asset screen {#view-and-assign-scheduled-tasks__ol_mhz_kvz_3sb} {#view-and-assign-scheduled-tasks__ol_whv_fvz_3sb} |
   |-|-|

   {#view-and-assign-scheduled-tasks__choicetable_upk_mcy_3sb}
2. Move scheduled work order tasks to the Assigned state using one of the methods.  
   {#view-and-assign-scheduled-tasks__simpletable_mw5_f5y_3sb__entry__2}

   | Method | Steps |
   |-|-|
   | Manually move from Scheduled to Assigned | 1. Open a scheduled work order task in the form or list view. 2. Select the Confirm Assignment button. 3. Select Save. {#view-and-assign-scheduled-tasks__ol_ask_qzy_3sb}​ |
   | Automatically move from Scheduled to Assigned | 1. Navigate to Field ServiceAdministrationScheduled Task Assignment confirmation. 2. To move all scheduled tasks to Assigned automatically, check the Active check box. It runs every hour by default to move the tasks within the threshold from Scheduled to Assigned​. To modify the frequency, admins can update the value of the Repeat Interval field. {#view-and-assign-scheduled-tasks__ul_nw5_f5y_3sb} |
   [ ]

   {#view-and-assign-scheduled-tasks__simpletable_mw5_f5y_3sb}

*[\>]: and then