View scheduling history of work order tasks

View the history of the scheduling method of work order tasks that are assigned and scheduled.

Before you begin

Role required: wm_dispatcher, wm_admin

About this task

View the scheduling history of the work order task with the following details:

• Assigned field service agent.
• Scheduling method used to assign the work order task such as intelligent task recommendation, dynamic scheduling, or manual assignment.
• Date and time of the assignment, un-assignment, or re-assignment.

Note:

When an automated scheduling mechanism conflicts the manual assignment of a work order task, the manual assignment takes the priority. Also, work order tasks may require review because there is a conflict or double booking that occurred from manual and automated scheduling processes.

Procedure

1. Navigate to All > Field Service Management > Work Order > Work Order Tasks.
2. Open the task for which you want to view the scheduling history.
3. Click Work Order Task Scheduling History tab.

Result

The work order task assignments with the scheduling method appear.