---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Contractor Management

# Field Service Contractor Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage contractor work and service level agreements (SLA). With the ServiceNow Contractor Management application, connect, engage, and collaborate
with third-party contractor companies and their staff to outsource the work order
tasks.

The Field Service Contractor Management application enables Field Service managers to outsource work by onboarding contractor companies and their staff, such as external managers and external agents. Work order tasks are assigned to the contractor group's manager from the
contractor company. A group qualifies the assignment criterion based on the selected assignment group values, such as the external group, and its coverage area, skills, and product models.

The managers of these contractor companies use the [Contractor Portal](https://www.servicenow.com/docs/ZTgtTMi1pSvRLvCjdwl6~g "Use Field Service Contractor Portal to manage work order tasks.") to review the assigned work order task details and
can choose to reject work on the tasks. If they accept the task, they can then reassign the tasks
to their contractor team members.

If the preferred assignment group is internal but no one in the internal group qualifies for
the assignment group criterion, then the system searches for a suitable external group to assign
the task to and vice versa.

## Example: Assign Work to Contractor {#fsm-contractor-management__section_example_assign_work_to_contractor}

A dispatcher needs to assign a work order task to contractors when no qualified internal
agent is available or when an external agent is preferred. Using Field Service
Contractor Management, organizations identify qualified external contractor groups based
on skills, location, and coverage area, and gives contractor managers the tools to
accept and reassign tasks through the Contractor Portal.
{#fsm-contractor-management__table_assign_work_to_contractor_process_flow__entry__3}

| Step | Actor | Action |
|-|-|-|
| 1 | System | Identifies contractor need |
| 2 | System | Sends request to contractors |
| 3 | System | Assigns work order |
| 4 | Contractor manager | Receives and accepts task |
| 5 | Contractor agent | Performs work |
| 6 | Contractor agent | Updates system |
| 7 | System | Closes work order |
[ ]

{#fsm-contractor-management__table_assign_work_to_contractor_process_flow}
**Related concepts**   

* [Configuring Contractor Management](https://www.servicenow.com/docs/djr3yhHPgpjXHm42n1lEzw "You can configure Contractor Management to set up interactions with contractor companies and their managers and agents.")
* [Contractor Portal](https://www.servicenow.com/docs/ZTgtTMi1pSvRLvCjdwl6~g "Use Field Service Contractor Portal to manage work order tasks.")
* [Contractor dashboard](https://www.servicenow.com/docs/o_7UBgWDMqGLoUS39TYJXw "Use this dashboard to review the status of work order tasks, agents, agent feedback, and appointments of contractor companies.")  
**Related tasks**   

* [Activate Field Service Contractor Management](https://www.servicenow.com/docs/McLLwn8MQ96f_5nWyENVtA "Activate the Field Service Contractor Management plugin (com.snc.fsm_contractor_management) to use the Contractor Management application. This plugin includes demo data and activates related plugins if they are not already active.")