---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Intelligent Task Recommendation

# Intelligent Task Recommendation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Intelligent Task Recommendation helps dispatchers to improve agent utilization by recommending tasks to fill agent schedules. Agents can also view the recommended tasks and assign them to themselves using the ServiceNow Agent mobile app.

## Key Features {#fsm-task-recommendation__section_zjq_tp4_41c}

Set up Intelligent Task Recommendations to efficiently recommend tasks to agents based on defined policies and filtering conditions. Determine the applications through which you can access task recommendations. Intelligent Task Recommendations offer several key features that enhance scheduling efficiency:

* Gap Filling: Intelligent Task Recommendations identify gaps in agents' schedules and recommend tasks to fill these gaps, maximizing agent utilization.
* Selection Criteria: Recommended tasks must meet specific selection criteria, including being in the Pending Dispatch state, falling within the agent's coverage area, and having an estimated work duration within the selected time window.
* Utilization Optimization: By recommending tasks that align with agents' availability and skills, Intelligent Task Recommendations optimize agent utilization, minimizing idle time and maximizing productivity.
{#fsm-task-recommendation__ul_bb3_vp4_41c}
**Related concepts**   

* [Configuring Intelligent Task Recommendations](https://www.servicenow.com/docs/METa7rDfRIXZGWSR3vMDiw "Efficiently recommend tasks to agents using Intelligent Task Recommendations, a feature that aligns tasks with agents based on predefined policies and filtering conditions. Determine the applications through which you can access task recommendations.")  
**Related tasks**   

* [Assign work order tasks to agents using Intelligent Task Recommendation](https://www.servicenow.com/docs/YhjcWexTjDySMeL78pPW6A#task-recommendation-in-disp-wrkspc "As a dispatcher, you can recommend the best available tasks to fill gaps in an agent's schedule.")
* [Assign tasks to yourself based on Intelligent Task Recommendation](https://www.servicenow.com/docs/N843mp13r4slGYGOSeFDzw "Assign the best available recommended task to yourself so that you can fill a gap in your schedule.")