---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate Smart Assessment for Field Service questionnaire {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can activate the Smart Assessment for Field Service Questionnaire plugin (sn_fsm_smart_asmt) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.{#activate-smart-assessment__activate-smart-assessment-info}

## Before you begin

Smart Assessment for Field Service Questionnaire requires a separate subscription from the rest of the ServiceNow AI Platform.

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Note:  
Before purchasing a subscription, you can evaluate the feature on a non-production
instance without charge by requesting it from the Now Support
Service Catalog.

Role required: admin, questionnaire_admin  
Ensure the following plugins and store applications are activated before you install Smart Assessment for Field Service Questionnaire.

* Field Service Management (com.snc.work_management)
* Field Service- Questionnaire (com.snc.wm_questionnaire)
* Field Service Mobile (sn_fsm_mobile)
* Smart Assessment for Mobile (sn_smart_asmt_mob)
* Smart Assessment Dependencies (com.snc.smart_asmt_dep)
* Basic Scoring for Smart Assessment (sn_smart_scoring)
* Smart Assessment Core (sn_smart_asmt)
* Smart Assessment Designer (sn_smart_asmt_desg)
* Smart Assessment Connected (sn_smart_asmt_conn)
* Smart Assessment Migration Tools (sn_smart_asmt_mig)
{#activate-smart-assessment__ul_tjh_gzg_zdc}

## About this task

The following items are installed with Smart Assessment for Field Service Questionnaire:

* Plugins
* Tables
* Business rules
* Script includes
* Scheduled job
{#activate-smart-assessment__ul_e4q_q1h_zdc}

For more information, see [Smart Assessment components](https://www.servicenow.com/docs/XTtzJQzrMnwJss61q0AoeQ "Several types of components are installed with the Smart Assessment feature, including tables, business rules, script includes and scheduled jobs.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-smart-assessment__find-plugins-cmd}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-smart-assessment__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#activate-smart-assessment__steps_f4q_q1h_zdc}
**Related concepts**   

* [Migrating to Smart Assessment from survey-based questionnaire](https://www.servicenow.com/docs/r4BM4r6Q6xHqYH4u7PWxHQ "You can configure Smart Assessment questionnaires by migrating from existing survey-based questionnaires and use smart assessments to gather data from users.")  
**Related tasks**   

* [Enable Smart Assessment Questionnaire](https://www.servicenow.com/docs/gGe4o3wRuasvZ6UwLAIH6g "Enable Smart Assessment Questionnaire to enhance work order task questionnaires for Now Mobile Agent application.")

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