---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up Smart Assessment questionnaires

# Configuring Smart Assessment questionnaires for Now Mobile Agent {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Smart Assessment enables users with the administrator role to create smart assessment templates and associate them with work order tasks.

Use Smart Assessment templates to enhance work order questionnaires for a Now Mobile Agent application. You can migrate survey-based questionnaire templates to Smart Assessment templates.

Use the Smart Assessment Engine template designer to do the following:

* Create and customize the assessment templates for questionnaires.
* Set the assessment parameters such as the question types, justifications, and conditional visibility.
* Configure conditional questions based on responses of all other types of questions and across sections.
* Allow additional comments or attachments on a question's response.

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For more information, see [Smart Assessment Engine](https://www.servicenow.com/docs/access?context=smart-asmnt-engine-landing-page&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US).  
Important:  
Usage of Smart Assessment questionnaire can't be disabled once enabled.

## Configuration overview {#configuring-smart-assessment-questionnaire__section_vl5_glv_12c}

The steps for setting up Smart Assessment are:

1. [Activate Smart Assessment for Field Service questionnaire](https://www.servicenow.com/docs/_kCg_lZ8PDwWQQ_OHiJOAw "You can activate the Smart Assessment for Field Service Questionnaire plugin (sn_fsm_smart_asmt) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")
2. [Enable Smart Assessment Questionnaire](https://www.servicenow.com/docs/gGe4o3wRuasvZ6UwLAIH6g "Enable Smart Assessment Questionnaire to enhance work order task questionnaires for Now Mobile Agent application.")
3. Either configure a smart assessment questionnaire by migrating a survey-based questionnaire or from new smart assessment templates.

   * To migrate from survey-based questionnaires to Smart Assessment questionnaires see, [Migrating to Smart Assessment from survey-based questionnaire](https://www.servicenow.com/docs/r4BM4r6Q6xHqYH4u7PWxHQ "You can configure Smart Assessment questionnaires by migrating from existing survey-based questionnaires and use smart assessments to gather data from users.").

   * To configure Smart Assessment questionnaires from new Smart Assessment templates see, [Configuring Smart Assessment from new templates](https://www.servicenow.com/docs/OAIaFj8_fP~UB90G2eO6Ag "Configure Smart Assessment questionnaires from new Smart Assessment templates and associate them with work order tasks.").

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**Related reference**   

* [Smart Assessment components](https://www.servicenow.com/docs/XTtzJQzrMnwJss61q0AoeQ "Several types of components are installed with the Smart Assessment feature, including tables, business rules, script includes and scheduled jobs.")