---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure map providers to identify buildings agents

# Create a Custom Map Provider record {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure map providers to identify buildings agents can view indoor maps for.

## Before you begin

Ensure Indoor Maps are set up. For more information, see [Indoor Mapping](https://www.servicenow.com/docs/access?context=Indoor-mapping&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US).

Role required: admin, or wm_admin

Users with the admin or wm_admin role can access the module menu and create, read, upload, and delete access control list (ACL) in Custom Map Providers.

## Procedure

1. Navigate to AllField ServiceSite MappingCustom Map Providers.
2. Select New.
3. On the form, fill in the fields.  
   Note:  
   Ensure the current Application is Indoor Mapping.
   {#create-custom-map-prvdr-rcrd__table_obf_rpb_b1c__entry__2}

   | Field | Description |
   |-|-|
   | Key table | Table that contains the building values. |
   | Key | The specific building entry from the key table. |
   | Map provider | The map provider you're using. |
   [Table 1. Custom Map Provider record]

   {#create-custom-map-prvdr-rcrd__table_obf_rpb_b1c}
4. Select Submit.

## Using demo data to create a Custom Map Provider for Building A {#create-custom-map-prvdr-rcrd__example_eyn_jsb_b1c}

Allie is an administrator who wants to configure Site Mapping for Field Service Management. During configuration, they install demo data to practice the procedure.  
They navigate to the Custom Map Provider form and enter the following values:{#create-custom-map-prvdr-rcrd__table_shx_ksb_b1c__entry__2}

| Field | Value |
|-|-|
| Key table | Building \[sn_map_core_building\] |
| Key | Building A |
| Map provider | ServiceNow |
[Table 2. Custom Map Provider record]

{#create-custom-map-prvdr-rcrd__table_shx_ksb_b1c}

After submitting the form, Allie proceeds to set the new record as the provider for the Custom Map Screen.

## What to do next

The new record must be set as the default provider for the Custom Map Screen for agents to see the building on their Mobile Agent application. For more information, see.

*[\>]: and then