---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Enable

# Enable Smart Assessment Questionnaire {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable Smart Assessment Questionnaire to enhance work order task questionnaires for Now Mobile Agent application.

## Before you begin

You can enable Smart Assessment Questionnaire only if no survey instances are open for any questionnaire.

Activate the required plugins. For more information, see [Activate Smart Assessment for Field Service questionnaire](https://www.servicenow.com/docs/_kCg_lZ8PDwWQQ_OHiJOAw "You can activate the Smart Assessment for Field Service Questionnaire plugin (sn_fsm_smart_asmt) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").  
Important:  
Usage of Smart Assessment Questionnaire can't be disabled once enabled.

Role required: admin

## Procedure

1. Navigate to AllField ServiceAdministrationConfiguration.
2. Enable the Use Smart Assessment Questionnaire by selecting it.

## Result

Smart Assessment Questionnaire is enabled for work order tasks.
**Related concepts**   

* [Migrating to Smart Assessment from survey-based questionnaire](https://www.servicenow.com/docs/r4BM4r6Q6xHqYH4u7PWxHQ "You can configure Smart Assessment questionnaires by migrating from existing survey-based questionnaires and use smart assessments to gather data from users.")  
**Related tasks**   

* [Activate Smart Assessment for Field Service questionnaire](https://www.servicenow.com/docs/_kCg_lZ8PDwWQQ_OHiJOAw "You can activate the Smart Assessment for Field Service Questionnaire plugin (sn_fsm_smart_asmt) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

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