---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a work order on the ServiceNow Agent mobile app

# Create a work order on ServiceNow Agent using ServiceNow Otto for Field Service Management (FSM) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a work order on the ServiceNow Agent mobile application using ServiceNow Otto for Field Service Management (FSM) from a text description or an image of the issue.

## Before you begin

Role required: wm_qualifier or wm_dispatcher or wm_agent

## About this task

Note:  
Review AI-populated work order fields for accuracy before submitting. AI-generated results may not be accurate in all cases.

## Procedure

1. Tap ServiceNow Otto on the navigation bar.
2. Navigate to My Work.
3. Tap the plus icon .
4. Tap Ask ServiceNow Otto.
5. Tap Create work order, or ask AI to create a work order.  
6. Provide a description of the issue for the work order.  
   The work order is created.
7. **Optional:** Upload a photo of the issue instead of providing a text description.  
   The AI agent extracts relevant information from the image to populate work order fields.
{#create-work-order-mobile-now-assist-fsm__steps_fmn_f3y_3hc}