Field Service Quality Management components

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.

    Tables

    Field Service Quality Management adds the following tables:
    Table 1. Tables installed with Field Service Quality Management
    Table Description
    Review task

    [review_task]

    		 This table keeps track of the review process.

    Substates

    Field Service Quality Management adds the following substates:
    Table 2. Tables installed with Field Service Quality Management
    Table Description
    Pending review Substate for tasks that need to be reviewed by the reviewer.
    Needs information Substate for tasks that need more information from the agent.

    Roles

    Field Service Quality Management adds the following roles:
    Table 3. Roles installed with Field Service Quality Management
    Role Description
    sn_fsm_quality.wm_quality_agent Reviewer role that can review work order tasks.