Quick start tests for Field Service Management

Validate that Field Service Management still works after you make any configuration change, such as applying an upgrade or developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.

Field Service Management quick start tests are available when you enable the Field Service Management plugin (com.snc.work_management). Enable the demo data plugin (com.snc.work_management.demo) in a non-production instance to start using the quick start tests available with your application. Activate Field Service Contractor Management plugin (com.snc.fsm_contractor_management) to execute the External contractor related tests. You can also modify existing data and customize it to run the quick tests.

Table 1. FSM: Field Service Management test suite

Test	Description	Release version
FSM: Create Initiate Qualify Dispatch and assign Work Order Task	Create a work order. Initiate and qualify a work order. Dispatch a work order. Assign a work order task to an agent.	Madrid
FSM: Part Sourcing	Source any part to an agent's stock room from the work order task. Create a transfer order line for the part sourcing. Use this part for any work order to consume it using the Part Usage action.	Madrid
FSM: Part Usage	Source any part to an agent's stock room from the work order task. Use this part for any work order to consume it using the Part Usage action.	Madrid
FSM: Questionnaire	Create a questionnaire and associate it with a work order task.	Madrid
FSM: Field Service Configuration	Verify that the default configuration such as task assignment method, qualification requirement, PDF summary and agent's ability to accept or reject tasks is preserved.	New York
FSM: Planned Maintenance	Create a planned maintenance work order with weekly interval time for printer maintenance.	New York
FSM: Appointment Booking Configuration	Verify that the default configuration for appointment booking is preserved and that the point of sale service and catalog item exists in the system.	New York
FSM: Create Work or Personal Schedules	Create personal or work schedule for agents.	Orlando
FSM: Field Service Property Settings	Verify that the field service system properties preserve expected values.	Orlando
FSM: Work Groups	Verify that field service agents can be added to work groups.	Orlando
FSM: Dynamic Scheduling - Preferred Technician assignment with mandatory parts reservation	With Dynamic scheduling: Preferred technician should be picked for task assignment. Mandatory parts should be reserved in the agent stock room. Note: Activate Customer service management demo data plugin.	Paris
FSM: Create Time Card	Verify that a time card is created for an agent in the work order task.	Quebec
FSM: Create incidental	Verify that an incidental is created for an agent in the work order task.	Quebec
FSM: Onboarding contractor company	Verify that a contractor company is onboarded with assignment group, external manager, and external agent. Note: Activate Field Service Contractor Management plugin.	Quebec
FSM: Onboarding contractor agent by external manager	Verify that an external contractor manager can onboard external agents from the Field Service Contractor Management portal.	Quebec
FSM: External contractor manager fulfil the work order task	Verify that a contractor manager or an agent is able to fulfil the assigned work order task.	Quebec
FSM: Assign work order task to Vendor group	Verify that a work order task is assigned to the external assignment group based on the defined criteria, such as task location and configuration parameters.	Quebec
FSM: Pause and Resume work order task	Verify that an agent can pause and resume work for a work order tasks.	Rome
FSM: Dynamic Scheduling - Assign technician with matching skills	With Dynamic Scheduling: Verify that a work order task is assigned to a technician who possesses all mandatory skills mentioned in the task.	Rome
FSM: Off boarding contractor agent by external manager	Verify that an external contractor manager can off board external agents from the Field Service Contractor Management portal.	Rome
FSM: External contractor manager asset sourcing and usage	Verify that an external contractor manager is able to perform the following actions: Request parts from stockroom. Pick the part. Close the transfer order. Perform work using the part.	San Diego
FSM: External contractor agent fulfil the work order task	Verify that a contractor agent is able to fulfil the work order task that is assigned by the external contractor manager.	San Diego
FSM: Capacity Scheduling - Assign work to field service agents based on capacity	Verify that the rules and values mentioned in the capacity definition and capacity assignment module are evaluated to assign work to the agent based on capacity.	Tokyo
FSM: Onboarding external contractor agent as additional manager for the external assignment group	Verify that when onboarding an external agent for the contractor company, you can assign the additional manager role to the agent.	Tokyo
FSM: Dispatcher Workspace - Assign crews to work order tasks that require a group of agents to work on them	Verify that a dispatcher with the crew moderator role can create a crew in the Dispatcher Workspace. Verify that a dispatcher with the crew moderator role can assign a work order task to the planned crew in the Dispatcher Workspace	Tokyo
FSM: Work order task supports Multi-day task scheduling	Verify the Multiday task scheduling functionality: Create Work order, work order task, and agent schedule records. Select the Assign across schedule entries option in the work order task. Assign an agent to the work order task for which the task duration is more than a day. Verify that work order task is assigned successfully to the agent and the estimated end time is populated correctly.	Tokyo
Verify creating a work order from a case and assigning a work order task to an agent from CSM/ FSM Configurable Workspace	Verify you can create a work order from a case. Qualify the work order and verify a work order task is created. Assign the work order task to an agent and verify the agent it is assigned to is updated correctly.	Xanadu
FSM: Appointment Booking unified UI modal validation in platform	Create work order and work order task. Launch Seismic Appointment Booking calender in Platform. Verify that Today and Next week options displays the correct calender.	Yokohama
Create and qualify a work order, then assign the work order from Dispatcher Workspace as a dispatcher	As a dispatcher, from the CSM/FSM Configurable workspace go to the List view and create a new work order. Then as an administrator, qualify the work order and verify if a work order task is created. Then as a dispatcher, assign the work order task to a Field Service agent and verify the Assigned to field is update correctly.	Yokohama
Clone a work order task	From from the CSM/FSM Configurable workspace, open any work order task record page. Select Clone Work order task, and verify that a new work order task is created with all details populated from the original work order task.	Yokohama
Create a time worked entry as a dispatcher or qualifier	From the CSM/FSM Configurable workspace, go to the List view and create a new work order. Qualify the work order and verify that a work order task is created. Select Record Time, then fill in the time worked entry and select Save. Verify that the time worked entry is created successfully.	Australia
Flag a work order task from CSM/FSM Configurable workspace	From the CSM/FSM Configurable workspace, as a user with the Dispatcher or Qualifier role, go to the List view and create a new work order. Qualify the Work order and verify if a Work order task is created. Go to the Work order task you created and select Flag. Verify the work order task is flagged and you see a Unflag button. Select Unflag and verify work order task is now unflagged, and the Flag button is available.	Australia

Related topics

• Quick start tests