---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Define colors for work order states

# Define colors for work order states {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define colors for work order states so that you can have a visual indication of the
task state in the Dispatcher Workspace.

## Before you begin

Role required: wm_admin, admin

The property `work.management.task_state_color.use_hex` must be enabled to change work order tasks state colors.

## About this task

By default, each work order task state is represented with a specific color. You can
change colors for existing work order task states or define a color for a new state.
The assigned work order state colors appear in the task card and calendar of Dispatcher Workspace.

You can display events in their selected default color on Dispatcher Workspace calendar by configuring the sn_fsm_disp_wrkspc.agent_shift_schdlng_event_color property. Different events can be created in the Workforce Optimization for Field Service application, such as agent's break, time-off, and more. For more information about property, see [Workforce Optimization for Field Service components](https://www.servicenow.com/docs/rPrCEaSvN8pgHWK40Crpqw "Several types of components are installed with activation of the Workforce Optimization for Field Service (com.snc.app_fsm_wfo) plugin, including user roles, key performance indicators (KPIs), scheduled jobs, properties, and tables.").

## Procedure

1. Navigate to Field ServiceDispatcher Workspace ConfigurationTask State Colors.
2. Either select an existing task state or create a new one.
   * To select the task state whose colors you want to change, select the task state name.
   * To create a task state, select New.
   {#setting-up-task-state-colors__choices_cs3_34d_qnb}
3. On the form, fill in the form.  
   {#setting-up-task-state-colors__table_srs_h1q_gmb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Work order task state name. |
   | Primary field value | State of the work order task. |
   | Secondary field value | Substate of the work order task. |
   | Color | Hexadecimal color code. |
   | Active | Option to see the changes in Dispatcher Workspace. |
   [Table 1. State Color Configuration]

   {#setting-up-task-state-colors__table_srs_h1q_gmb}
4. Select Submit.
{#setting-up-task-state-colors__steps_g1g_zyh_jsb}

## Result

The color code is applied to the task state. The color appears in the task card and
calendar of Dispatcher Workspace.

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