---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Survey-based questionnaires

# Survey-based questionnaires {#ariaid-title1}

* Release version: Australia
* 
* Updated June 4, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Survey-based questionnaires are the foundational questionnaire type in Field Service Management. Administrators can create question sets using the Survey Designer tool and associate them with work order tasks. When the configured trigger conditions are met, the questionnaire becomes
available to the assigned agent directly from the task form.

Survey-based questionnaires support various types of questions and checklist items, and can be configured to be required before an agent closes a task.

## Survey-based questionnaire use case {#survey-based-questionnaires__section_byh_tc1_4jc}

Marco is a field service technician assigned to a high-voltage electrical repair at a commercial building. The organization requires Marco to confirm that the site is safe and that the right protective equipment is in
place.

When Marco's task moves into progress, a safety checklist in the form of a survey-based questionnaire automatically becomes available. Marco works through a fixed set of questions --- whether the power supply has been isolated,
whether the area is cordoned off, whether protective gear is worn --- and submits the responses. Because the administrator has made this questionnaire mandatory, Marco can't close the task until it is complete.

The responses are recorded against the task, giving the organization a consistent, and auditable record of safety compliance across all similar jobs.
**Related concepts**   

* [Smart Assessment questionnaires](https://www.servicenow.com/docs/BfZeqoz~sfU9JBLq7Cet_Q "Smart Assessment questionnaires enable Field Service technicians to capture accurate and task-critical information in a structured way during work execution. As part of completing work order tasks, Field Service technicians can be mandated to fill up questionnaires that record important details of the task.")