---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Territory Performance Analytics dashboard

# Field Service Territory Performance Analytics dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Field Service Territory Performance Analytics dashboard

The Field Service Territory Performance Analytics dashboard in ServiceNow provides a comprehensive view of key performance metrics related to field service territories.
It enables organizations to analyze open work order tasks, agent utilization, travel times, and other vital statistics across different territories.
This dashboard helps optimize resource allocation and improve operational efficiency within field service management.
Show full answer Show less  

## Access and Roles

To access the dashboard, navigate to **Workspaces \> Platform Analytics Workspace \> Dashboards \> Field Service Territory Performance Analytics** . Users require the **wmadmin** role to manage work orders and utilize the dashboard effectively.

## Use Cases

* **FSM Territory Planner:** Can create and analyze territories to better allocate field service resources and make data-driven decisions.
* **FSM Territory Manager:** Responsible for managing territories, including creating child territories, and leveraging performance data to optimize resource usage.

## Key Data Visualizations

The dashboard provides multiple single-score visualizations sourced primarily from the **wmtask** table, including:

* **Open Work Order Tasks:** Counts the number of open tasks.
* **Mean Time to Resolve Work Order Tasks:** Displays the average closing time.
* **% Productive Time for Work Order Tasks:** Shows hours agents spent working on tasks over the last 60 days.
* **% Agent Utilization for Work Order Tasks:** Indicates how many agents were assigned to tasks in the last 60 days.
* **Average Travel Time for Work Order Tasks:** Presents average travel time per territory.
* **Total Work Order Tasks per Territory:** Counts tasks by territory.

## Filtering Options

Users can refine dashboard reports using the following filters:

* **Territory:** Multi-select filter to view data for specific territories.
* **Date:** Single-select date filter to analyze data for a chosen timeframe.

## Practical Benefits

This dashboard enables ServiceNow customers to monitor and improve field service operations by tracking task statuses, agent productivity, and travel efficiency across territories. It supports strategic planning and operational adjustments to enhance service delivery and resource management.  
Use this dashboard to view and analyze performance analytics such as open work order tasks, agent utilization on work order tasks, and average travel time across territories.  

## Required ServiceNow AI Platform roles {#territory-planning-dashboard__section_upb_qj4_2fb}

The wm_admin role is needed to manage work orders.

## Access the Field Service Territory Performance Analytics dashboard {#territory-planning-dashboard__section_m55_rcl_hsb}

To open the dashboard, navigate to Workspaces
\> Platform Analytics Workspace
\> Dashboards
\> Field Service Territory Performance Analytics.

## Use cases {#territory-planning-dashboard__section_amw_cqt_rlb}

For examples of how different people in your organization would use this dashboard, see the following use cases.{#territory-planning-dashboard__table_ov2_tj4_2fb__entry__2}

| User | Dashboard use |
|-|-|
| FSM Territory Planner | Can create new territories and see how the territories are being used for better allocation of field service resources and take actions based on the data shown. |
| FSM Territory Manager | Can manage territories, create new child territories and see how the territories are being used for better allocation of field service resources and take actions based on the data shown. |
[Table 1. Examples of how the Field Service territory performance analytics dashboard is used]

{#territory-planning-dashboard__table_ov2_tj4_2fb}

## Data visualizations {#territory-planning-dashboard__section_t5q_fl4_2fb}

{#territory-planning-dashboard__table_xvt_hl4_2fb__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Open Work Order Tasks | Single Score ![]() | \[wm_task\] | Number of open work order tasks. |
| Mean Time to resolve work order tasks | Single Score ![]() | \[wm_task\] | Average Closing time of work. |
| % Productive time for Work Order Tasks | Single Score ![]() | \[wm_task\] | Number of hours agents spent working on the tasks in the last 60 days. |
| % Agent utilization for work order tasks | Single Score ![]() | \[wm_task\] | Number of agents assigned to work on the tasks in the last 60 days. |
| Average Travel Time for Work order tasks order tasks shown territory wise | Single Score ![]() | \[wm_task\] | Average Travel time for work order tasks shown territory wise. |
| Total WOT per Territory | Single Score ![]() | \[wm_task\] | Number of Work Order Tasks per territory. |
[Table 2. Territory performance analytics visualization options]

{#territory-planning-dashboard__table_xvt_hl4_2fb}

## Filters {#territory-planning-dashboard__section_d4b_ys1_g4b}

{#territory-planning-dashboard__table_lm5_zs1_g4b__entry__4}

| Name | Filter type | UI control type | Description |
|-|-|-|-|
| Territory | Reference | Multi select Input | Filter the report results based on a selected territory. |
| Date | Date | Single select date | Filter the report based on the selected date. |
[Table 3. Territory performance analytics report filter options]

{#territory-planning-dashboard__table_lm5_zs1_g4b}