Field Service Work Configurations components

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several type of components like tables, business rules, and script includes are installed for Work Configurations.

    Install the Field Service Work Configurations (com.snc.fsm_work_types) to activate Field Service Work Configurations. For more information see Configuring Field Service Work Configurations.

    Tables

    Field Service Work Configurations add the following table.
    Table 1. Table installed with Field Service Work Configurations
    Table Description
    Work Configuration

    [wm_work_configuration]

    		 Stores details about work configurations.

    Business rules

    Field Service Work Configurations adds the following business rules.
    Table 2. Business rules added with Field Service Work Configurations
    Business rules Table Description
    Block update/delete for default config Work Configuration

    [wm_work_configuration]

    		 Prevents updating or deleting the default work configuration.
    PostProcessWmConfigCreation Work Configuration

    [wm_work_configuration]

    		 Handles the post processing of the work configuration.
    SNCSM Cache Update With SMConfig Prop Up SM Configuration

    [sm_config]

    		 Updates cache when SM Configuration (sm_config) table is updated.
    SNCSM Cache Update With SMConfig Update Work Configuration

    [wm_work_configuration]

    		 Updates the cache when the work configuration SMConfig is updated.
    Sync interceptor Work Configuration

    [wm_work_configuration]

    		 Handles interceptors based on Work Configuration

    [wm_work_configuration]

    table.
    Validate Work Type Category

    [wm_work_type_category]

    		 Validates Work Type category table.
    Validate Work Configuration

    [wm_work_configuration]

    		 Validates Work Configuration table.

    Script includes

    Field Service Work Configurations adds the following script includes.
    Table 3. Script includes added with Field Service Work Configurations
    Script includes Description
    WorkConfigurationDao DAO file that contains queries to handle database operations on Work Configuration (wm_work_configuration) table.
    WorkConfigurationHelper Helper class that fetches the details of the SMConfiguration.
    WorkConfigurationImpl Implements the global.WorkConfigurationExtensionPoint extension point.
    WorkConfigUtil Utility functions for Work Configurations.
    WorkConfigValidationsOOB Implements extension point sn_fsm_wt.WorkConfigValidationExtPoint. This extension point validates insertions or updates made to the tables Work Configuration (wm_work_configuration) and Work Type Category (wm_work_type_category).