---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customer Experience

# Configuring Field Service Management Customer Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Field Service Management Customer Experience application to
enable sending notifications to your customers through email and SMS.

## Configuration Overview {#Configuring-cust-exp__section_gbl_cvz_hcc}

The steps for setting up Field Service Management Customer Experience are:

1. [Activate Field Service Management Customer Experience](https://www.servicenow.com/docs/1QLAQjeTLDBeBjCf8awNzw "Activate the Field Service Management Customer Experience plugin (com.snc.fsm_customer_experience) to use the Customer Experience feature with Field Service Management.")

   Activate the Field Service Management Customer Experience plugin (com.snc.fsm_customer_experience) to use the Customer Experience feature with Field Service
   Management.
2. [Customer notifications for work order tasks](https://www.servicenow.com/docs/SRGrnFBoRaefBg3rW7aL8Q "Set up notification messages and emails to update customers about the status of their work order tasks.")

   Set up notification messages and emails to update customers about the status of their work order tasks.
{#Configuring-cust-exp__ol_j43_55k_fcc}