Completing work on the ServiceNow Agent mobile application

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Completing work on the ServiceNow Agent mobile application

    The ServiceNow Agent mobile application empowers field service technicians and managers to efficiently manage and complete work order tasks from anywhere. This mobile solution supports a wide range of activities essential for field service operations, enhancing productivity, communication, and accuracy in task management.

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    Key Features

    • Time Sheets: Create and submit time sheets and log hours directly from the mobile device to ensure accurate billing and reporting.
    • Personal Events: Schedule personal events to avoid conflicts with work tasks.
    • Create Tasks: Technicians can create new work order tasks on the go if additional work is identified.
    • Task Prioritization: Plan daily schedules, view detailed task information including client and location details.
    • Location Tracking: Track technician location to inform customers of arrival times and allow dispatchers to monitor schedules.
    • Inventory Management: Locate, request, and transfer parts from warehouses or other technicians, and record equipment usage for billing and inventory.
    • Equipment Management: Check in/out equipment and report any broken tools using the app.
    • Field Service Contractor Support: Managers and technicians from contractor companies can view and manage assigned tasks via the mobile app.
    • Crew Management: Add equipment to crews and manage crew memberships within the app.
    • Push Notifications: Receive real-time updates on new task assignments and other relevant task or group changes.
    • Sidebar Discussions: Communicate with customers or peers for additional information directly at task locations.
    • Job Site Maps: Access maps and step-by-step directions to job sites through the app.
    • Linear Asset Management: Manage work order tasks related to linear assets to streamline maintenance and inspections.
    • Playbooks: Follow guided workflows for completing work order tasks efficiently on mobile.
    • Virtual Conferencing: Schedule or initiate Zoom or Microsoft Teams meetings directly from the app.
    • Knowledge Articles: Search and access troubleshooting guides, manuals, FAQs, and check team member status and schedules.
    • Offline Capability: Download data for offline access at job sites without internet, with automatic syncing once reconnected.
    • Task Closure: Close work order tasks as complete immediately after finishing the work.

    Key Outcomes

    By leveraging the ServiceNow Agent mobile application, field service teams can expect improved operational efficiency, better communication, and accurate reporting. The app ensures technicians have all necessary information and tools at their fingertips, enabling timely task completion and enhanced customer satisfaction. Managers gain real-time visibility into field activities, allowing for better scheduling and resource management. Offline functionality and integrated virtual conferencing further support seamless field operations regardless of connectivity or location.

    Field service technicians and managers use the ServiceNow Agent mobile application to manage their field service tasks from anywhere.

    Using overview

    Completing work order tasks on ServiceNow Agent can include one or more of the following activities.