---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Accept or reject requests

# Accept or reject requests from push notifications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a Field Service agent, you can accept or reject work order tasks using push notification actions without having to open the ServiceNow Agent mobile app.

## Before you begin

Role required: wm_agent

## Procedure

1. Navigate to the push notification received on your mobile device.
2. Tap the push notification.
3. Process the request.

   | To | Do this |
   | Accept working on the work order task notification | Click Accept |
   | Reject the task notification | Click Reject Note: If you reject the task notification, the task assignment is deleted and the task returns to the Pending Dispatch state. |
   |-|-|

   {#accept-reject-wot-push-notification__choicetable_dw3_2px_4tb}