Activate Template Management for Field Service

You can activate the Template Management for Field Service plugin (com.snc.fsm_template_management) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

Role required: admin

About this task

Activation of Template Management for Field Service activates the Field Service Management (com.snc.work_management) plugin if it is not already active.

The following items are installed with Field Service Template Management:

• Tables
• Script includes
• Business roles

For more information, see Template Management for Field Service components.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Template Management for Field Service plugin (com.snc.fsm_template_management) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   Note:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.