Assign a knowledge article to a work order or work order task
Add additional information to complete tasks.
Before you begin
To enable the search and to attach articles on the form, the system administrator
must do the following:
- Configure the work order and work order task forms to display the Related Search Results section on the forms.
- In the glide.knowman.attach.fields property, add work_notes to the Value field. This enables the attaching of articles to the work notes.
Role required: wm_initiator, wm_qualifier, wm_agent, wm_manager, wm_dispatcher, or admin
About this task
As you enter a short description for a work order or work order task, a list of relevant knowledge articles is displayed that you can associate with the work order or work order task.