--- sourceDocument: Brazil Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Source parts # Source parts {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Source parts Sourcing a part in ServiceNow involves reserving and obtaining an asset described in a part requirement record by transferring it from one stockroom to another. This process is integral to executing work order tasks and requires coordination among various roles including agents, qualifiers, and dispatchers. Part requirements must be linked to a work order task and can be created manually or via work order templates. Show full answer Show less ## Key Features * **Role-based actions:** * Qualifiers assess if parts are necessary for work order tasks. * Dispatchers source parts and create transfer order lines. * Agents manage part movement, accept delivery, and record part usage. * **Transfer orders:** Parts are moved from the stockroom where they are located to another stockroom or directly to an agent. A single work order task can have multiple part requirements and transfer orders. * **Handling multiple items and stockrooms:** * If all required items are in one stockroom, a single transfer order with multiple lines fulfills the request. * If items are in different stockrooms, separate transfer orders are automatically created for each stockroom. * **Consumable vs. Non-consumable assets:** Transfer orders and lines vary depending on whether assets are consumable or non-consumable. * **Simplified part sourcing:** When a task is assigned to an agent, part requests are automatically sourced from their preferred personal stockroom, bypassing the full sourcing process. If parts are unavailable there, manual sourcing from assignment groups or other stockrooms is possible. * **Use assets directly:** Technicians can use parts from their personal stockroom without sourcing by clicking the "Use Asset" button on the Work Order Task form, facilitating quick access to needed parts during task execution. * **Advanced part sourcing:** Enables technicians to source multiple parts simultaneously from one or multiple stockrooms, streamlining parts procurement. ## Practical Benefits for ServiceNow Customers * Efficiently manage part requirements linked to work orders, ensuring timely availability of assets. * Leverage role-specific workflows to streamline part sourcing and transfer processes. * Optimize inventory usage by sourcing from preferred stockrooms or personal stockrooms, reducing delays. * Handle complex part requirements spanning multiple stockrooms with automatic transfer order creation. * Simplify part usage for technicians already engaged in tasks, improving productivity. * Utilize advanced sourcing capabilities to fulfill multiple part needs efficiently. Sourcing a part is the process of reserving and obtaining an asset described in a part requirement record by transferring it from one stockroom to another. Users who can create work orders can create part requirements by using [work order templates](https://www.servicenow.com/docs/1X0_R_GEHV1zLVwJzwLkwQ "Work order templates allow you to quickly create well-defined work orders.") or by manually using the procedures on this page. Agents, qualifiers, and dispatchers, including users with the combination roles, can create and source a part requirement. * A qualifier determines if parts are necessary to execute work order tasks. * A dispatcher sources the part requirements and creates transfer order lines. * A dispatcher or agent moves the parts through the transfer process. * An agent accepts delivery of the parts and records part usage. {#c_SourceParts__ul_ar4_mpp_mr} Part requirements must be associated with a work order task. After parts are identified, a [transfer order](https://www.servicenow.com/docs/YU~Hb56A50TQLaVfJdjBTg "Create a transfer order that moves the necessary parts or assets to the correct stockroom or agent location.") is created to move the parts from the stockroom where they are located to a different stockroom or directly to an agent. Agents can be selected based on skills and the availability of parts in their personal stockrooms. One work order task can have multiple part requirements and multiple transfer orders. * In one work order task, multiple part requirements may require different items that can all be found in one stockroom. One transfer order can satisfy the part requirements. The transfer order will have multiple transfer order lines, each specifying a different item based on the part requirements. * When one stockroom has all required items, a single transfer order line can fulfill the order when moving consumable assets. One or more transfer order lines may need to be created when moving non-consumable assets. (For more information about consumable and non-consumable assets, see [Asset and CI management](https://www.servicenow.com/docs/access?context=c_ManagingAssets&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US).) * If a single stockroom does not contain all the items needed for the part requirement, create an additional transfer order line to a different stockroom. Because the new transfer order line specifies a different stockroom, a separate transfer order is automatically created. One part requirement is then fulfilled by two separate transfer orders to two different stockrooms. {#c_SourceParts__ul_u5n_cqp_mr} When a technician/agent is working on a task, and requires a part, they should be able to use the part from a personal stock room, when available, without going through the sourcing process. With simplified part sourcing, when ever a task is assigned to an agent the part requests are automatically sourced from their preferred stockroom without going through the sourcing process. If any part is not available in the preferred stockroom then agents can manually source from the assignment groups or stockrooms. ## Use assets The technician can create a part requirement and use a part from their personal stockroom without going through the sourcing process. This is helpful for agents who are already working on tasks and have access to the necessary parts. To use this feature, click the [Use Asset](https://www.servicenow.com/docs/HFQR_WwnZxSSHReXhjEOxA "Record any assets that you use during the execution of a task.") button on the Asset Usages related list on the Work Order Task form. ## Advanced part sourcing With advanced part sourcing, the technician can source multiple assets at once from a single or multiple stockrooms. For more information, [Request multiple parts](https://www.servicenow.com/docs/XVw1btMd~ADwUTWWqZCmng#create-a-part-request "Request and source multiple parts simultaneously from a single or multiple stockrooms regardless of whether you have a work order task."). **Related tasks** * [View asset usage](https://www.servicenow.com/docs/8zVhEEUjWzkpHU3a_i9jYQ "The Field Service Management application tracks the consumable and non-consumable parts that are used or changed during the execution of work order tasks.")