---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Manage work order tasks

# Manage work order tasks {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use work order tasks to define separate activities that must be done to complete a work
order.

A work order contains one or more work order tasks. These tasks allow qualifiers to define separate activities that must be done to complete a work order.

When a user with the wm_qualifier role or a qualifier combination role moves a work order from
Draft to Awaiting Qualification, a work order task is
automatically created and populated with information from the work order. This user can edit
existing tasks or create new tasks at any time.  
A key feature in Field Service Management is the ability to create multiple work order tasks under a single work order. Splitting a work order into separate tasks, when necessary, enables qualifiers to:

* Assign different aspects of a single work order to different agents.
* Assign work to agents with different skill sets.
* Assign work to agents in different locations.
* Schedule parts of the work at different times.
* Schedule tasks so they are done one after another.
* Schedule tasks so they are done at the same time by different agents.
* Schedule additional tasks, if necessary, to complete the work order.
* Coordinate the arrival and usage of the parts required to complete a work order.
{#c_WorkOrderTasks__ul_k1s_3sg_mr}