---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Change the actions that a user can take

# Change the actions that a user can take {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure which actions a user can perform on behalf of a technician they manage.

## Before you begin

Role required: sn_fsm_proxy_actn.proxy_admin

## About this task

By default, when proxy actions are enabled, managers can take the actions below on behalf of a technician they manage.

You can configure the specific actions that managers can take on behalf of agents. For example, you can limit managers to only closing work order tasks.

Actions that managers can take by default:

* Accept
* Reject
* Start travel
* Start work
* Close complete
* Close incomplete

## Procedure

1. Select AllField ServiceProxy ConfigurationPolicy.
2. Select the policy called Proxy actions for Managers on behalf of their agents.
3. Clear Enable All Actions.
4. Select Unlock Enabled Actions ![lock icon]().
5. Select lookup using list ![lookup icon]() and select the action that others can take on behalf of technicians.  
   Note:  
   Repeat this step if there is more than one action you want to configure.
6. Select Lock enabled actions ![lock actions]().

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