---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure the Create Work Order AI Agent for the ServiceNow Otto Virtual Agent

# Configure the Create Work Order AI Agent for the ServiceNow Otto Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Create Work Order AI agent to appear in the ServiceNow Otto® Virtual Agent on the ServiceNow Agent mobile application.

## Before you begin

Role required: wm_admin

## About this task

The Create Work Order AI agent allows users to create work orders in the ServiceNow Agent mobile application using ServiceNow Otto®
Virtual Agent. The Create Work Order AI agent is not activated by default, and must be configured to appear in the ServiceNow Agent mobile application.

## Procedure

1. Navigate to AllAI Agent StudioCreate and manageAI Agent.
2. Select Create work order.
3. Select Select channels and status.
4. Toggle the Allow slider for the Virtual Agent assistants so that it's turned on.
5. In the Chat assistants field, select ServiceNow Otto Virtual Agent for FSM.
6. Select Save and test.
{#configure-create-work-order-ai-agent__steps_ojs_kbp_mhc}

## Result

The Create Work Order AI agent will appear in the ServiceNow Agent mobile application. The agent can be triggered by asking ServiceNow Otto® to create a work order, or by selecting the Create Work Order button. For more information, see [Create a work order on ServiceNow Agent using ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/2Spq~cl09njT22WXnl6P4g "Create a work order on the ServiceNow Agent mobile application using ServiceNow Otto for Field Service Management (FSM) from a text description or an image of the issue.").

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