---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure the Create Work Order agentic workflow for the ServiceNow Otto panel

# Configure the Create Work Order agentic workflow for the ServiceNow Otto panel {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Create Work Order AI agent and agentic workflow to appear in the ServiceNow Otto® panel.

## Before you begin

Role required: wm_admin

## About this task

The Create Work Order agentic workflow allows users to create work orders from the ServiceNow Otto® panel. The Create Work Order AI agentic workflow is not activated by default, and must be configured to appear in the ServiceNow Otto® panel.

## Procedure

1. Navigate to AllAI Agent StudioCreate and manageAgentic workflows.
2. Select Create work order.
3. Select Select channels and status.
4. Toggle the Display for the ServiceNow Otto® panel so that it's turned on.  
   You have enabled the agentic workflow in the ServiceNow Otto® panel. If the option isn't available, you must enable the panel first. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
5. Select Save and test.

## Result

The Create Work Order agentic workflow will appear in the ServiceNow Otto® panel. The workflow can be triggered by asking ServiceNow Otto® to create a work order, or by selecting the Create Work Order button. For more information, see [Create a work order using ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/hjNwnBTX9LFvqnbWuF_YmQ "Use ServiceNow Otto for Field Service Management (FSM) to create a work order from a text description or an image of the issue.").

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