---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Planned Work Management

# Configuring Planned Work Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Planned Work Management to create and manage the planned work activities with
recurring schedules at regular intervals.

## Configuration overview {#configuring-planned-work-management__section_vjw_1xh_jcc}

The steps for setting up planned work management are:

1. [Install Planned Work Management](https://www.servicenow.com/docs/3RKzB8cFXCLdzoU22O0s_g "You can install the Planned Work Management application (com.snc.fsm_planned_work_management) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

   Install the Planned Work Management application (com.snc.fsm_planned_work_management) if you have the admin role.
2. (Optional) [Use extension point for planned work management](https://www.servicenow.com/docs/Ro_5EtKA4_FLpGeyXVViIQ "Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code. Extension points are stored in the Extension Point [sys_extension_point] table.")

   Use extension points to build on the Field Service Management functionality without changing the application
   code.
3. [Configuring work plans](https://www.servicenow.com/docs/DRGEZXF1AyUqhcURvgJP8A "Planned Work Management enables you to create, maintain, and schedule flexible work plans for any recurring activity that requires regular maintenance.")

   Create a work plan for a product model, or other criteria, such as location or asset. For example, you can set up the work schedule to specify that service is performed every six months for
   the first two years from the date of purchase, or after completing 10,000 miles, whichever comes first.
4. (Optional) [Configure schedule occurrence suppression](https://www.servicenow.com/docs/FErvSnJW5~XjIIKcwjbcuQ "Streamline and optimize maintenance activities by suppressing duplicate planned work tasks when different schedules overlap.")

   Suppress duplicate planned work tasks when different schedules overlap.
5. (Optional) [Configure work order grouping for a work plan](https://www.servicenow.com/docs/LeF4gMLZw_s4nbBh_ApH1g "Group multiple work orders for a work plan into a single work order based on the defined criteria.")

   Group multiple work orders for a work plan into a single work order based on the defined criteria.
{#configuring-planned-work-management__ol_g1p_5tk_fcc}
**Related concepts**   

* [Create a work order for the planned work](https://www.servicenow.com/docs/LXztEDfmF2BfDgcy6DAjwQ "Planned work records enable the scheduler to create future, everyday (on regular basis), or on-demand work orders based on the associated work schedule.")
* [Planned Work Management Home page](https://www.servicenow.com/docs/34v9OxNs25k_IWC_o0jRSg "Planned Work Management Home page enables you to monitor your work plans, schedules, and work orders.")  
**Related reference**   

* [Work plan example](https://www.servicenow.com/docs/2soyiHbh_d0iHOG83cYp3A#example-planned-work "You can create a work plan to define a maintenance schedule for multiple assets based on their installation date.")