---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Work Configurations

# Configuring Field Service Work Configurations {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Field Service Work Configurations allows you to create work configurations for different types of work. A work configuration identifies the configurations and the data required for specific field service
work.

## Configuration overview {#configuring-work-configs__section_erf_4wh_jcc}

The steps for setting up Field Service work configurations are:

1. [Activate Field Service Work Configurations](https://www.servicenow.com/docs/AIvxW8WrWvFHC2Gbt2myRA "You can activate the Field Service Work Configurations plugin (com.snc.fsm_work_types) for Field Service Management if you have the admin role. Activating Work Configurations enables you to define configurations for a specific type of work, ensuring consistency.")

   Activate the Field Service Work Configurations plugin (com.snc.fsm_work_types) for Field Service Management if you have the admin role.
2. [Set up work configurations](https://www.servicenow.com/docs/G6tO7xq4rleNPoZYGXIrrw "Use the Field Service Management application to handle different types of field service work. A work configuration identifies the configurations and the data required for specific field service work.")

   Use Field Service Work Configurations to customize the data that is captured when work is done on different types of work order tasks.
3. (Optional) [Manage work configurations](https://www.servicenow.com/docs/S5YRREz74_RQ5uUFvGHhKg "Manage work configurations to ensure the configurations refer to the appropriate task tables and appear in the selected Service Management (SM) configurations.")

   Change Field Service Work Configurations that you create after you make them. This can be helpful if a process has changed or you need to add a new field.
4. (Optional) [Setting up a work order template with work configurations](https://www.servicenow.com/docs/iIvXHNSbE6jQuKzKP2fJ0g "The Field Service Work Configurations plugin (com.snc.fsm_work_types) allows you to add work configurations to work order templates. When you create a work order using the template, the work order tasks will be recorded in the task table specified in the work configuration.")

   Set up Field Service Work Configurations can be set up to work with work order templates.
5. (Optional) [Setting up dynamic scheduling configuration with work configurations](https://www.servicenow.com/docs/lCxSi59YHGcxPt~wU63Ihg "The Field Service Work Configurations plugin (com.snc.fsm_work_types) allows you to set different dynamic scheduling configurations for different work configurations. Work order tasks that are dynamically scheduled will be recorded in the task table specified in the work configuration.")

   Set up Field Service Work Configurations can be set up to work with dynamic scheduling.
6. [Example workflow for Field Service Work Configurations](https://www.servicenow.com/docs/EPwnmcxbWA1TS6sosb3EPA "Explore how to use Field Service Work Configurations for a break-fix task for MRI Scanner. This example workflow shows a customized flow, and an additional state for break-fix work order for MRI Scanner.")

   Explore how to use Field Service Work Configurations for a break-fix task for an MRI Scanner.
{#configuring-work-configs__ol_htp_qtk_fcc}