---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create work types

# Create work types for a work order task {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You have the option to categorize the type of work to be performed in Field Service to complete the task.

## Before you begin

Role required: wm_admin

## About this task

Create different work types for a task to determine and configure the various
requirements of the task, such as if the task needs a crew and preference of an
assignment group.

## Procedure

1. Navigate to AllField ServiceAdministrationWork Types.
2. Select New.
3. On the form, fill in the fields.  
   {#create-work-type-fsm__table_vnq_14n_dsb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the type of work. |
   | Value | Name of the work type to be stored Internally. |
   | Description | Description of the work type. |
   | Scheduling preference | Type of assignment group to which the task should be assigned to, such as internal and external group. |
   | Active | Option to indicate whether the work type is available for selection when creating a work order task. |
   | Needs crew | Option to indicate if the crew is required for the selected type of work. |
   | Resource requirements | Option to indicate if resource, such as agent or equipment, is required for the selected type of work. Note: The field appears only when Field Service Resource Scheduling plugin (com.snc.fsm_resource_scheduling) is active. |
   [Table 1. Work Type form]

   {#create-work-type-fsm__table_vnq_14n_dsb}
4. Select and hold (or right-click) the form header and select Submit.  

## Result

The work type is created successfully.

* If you have selected the Needs crew option, the work type is created with the Crew Requirements related list record.
* If you have selected the Resource requirements option, the work type is created with the Resource Requirements related list record.

{#create-work-type-fsm__ul_ujt_kxf_fwb}For more information about adding the resource requirement, see [Add resource requirements for a work order task](https://www.servicenow.com/docs/ST3tU0q3Nma7FC1xFXPCpA "Add the resources needed to complete a crew work order task, such as necessary agent skills or equipment items, to avoid delays after the task is assigned.").

*[\>]: and then