---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customizing a skill

# Customizing a skill {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI.

## Configuration overview {#customize-a-skill__section_q14_b2d_yfc}

You can customize the following skills:

* [KB generation](https://www.servicenow.com/docs/t74VLUJw6HtHkZjotPwE8Q "As an admin, you can clone the KB generation skill and customize the input fields.")
* [Work order task summarization](https://www.servicenow.com/docs/0L32d3LdAfSUGykPFm9umw "As an admin you can clone the Work order task summarization skill, then access the skill in the Now Assist skill kit, and update the prompts.")
{#customize-a-skill__ul_fb3_d2d_yfc}