---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Pick up an unassigned task

# Pick up an unassigned task {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you are available, you can assign a task to yourself.

## Before you begin

The work order task must be in Pending Dispatch state.

Role required: wm_agent or wm_dispatcher

## Procedure

1. Open the ServiceNow Agent application.
2. Tap My Work.
3. Open the My Group Tasks applet.
4. Select the desired work order task.
5. Tap the more actions (![More actions icon]()) icon and then select Assign To Me.

## Result

You receive a notification that the task has been assigned to you.