---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Prioritize a WOT for Schedule Optimization

# Prioritize a work order task for Schedule Optimization {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add penalties and values to a work order task to define the importance of the task.

## Before you begin

An admin must [Configure the policy to enable dispatchers to prioritize work order tasks](https://www.servicenow.com/docs/kfn0d_1MnT5fid6b3Y_JOA "Incorporate optimization features into the policy to allow dispatchers to prioritize work orders, establishing the importance of each task.").

Role required: wm_dispatcher

## About this task

Optimization penalties and values are only used for Schedule Optimization.

## Procedure

1. Navigate to AllField ServiceWork OrderAll Work Order Tasks.
2. Select the work order task that you want to prioritize.
3. Select the Scheduling tab.
4. On the form, fill in the fields.  
   For a list of field descriptions on a work order task, see [Create a work order task](https://www.servicenow.com/docs/wyrCoKdO~hGmujHvi61Tqg "Create a work order task from a work order.").
5. Select Update.

*[\>]: and then