Prioritize a work order task for Schedule Optimization

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add penalties and values to a work order task to define the importance of the task.

    Before you begin

    An admin must Configure the policy to enable dispatchers to prioritize work order tasks.

    Role required: wm_dispatcher

    About this task

    Optimization penalties and values are only used for Schedule Optimization.

    Procedure

    1. Navigate to All > Field Service > Work Order > All Work Order Tasks.
    2. Select the work order task that you want to prioritize.
    3. Select the Scheduling tab.
    4. On the form, fill in the fields.
      For a list of field descriptions on a work order task, see Create a work order task.
    5. Select Update.