---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Complete an action on behalf of an agent

# Complete proxy actions on Field Service Manager Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.

## Before you begin

Role required: wm_manager, sn_fsm_tp.fsm_territory_resource_manager

A proxy policy must already authorize you to act on the technician's work order tasks. If you don't see proxy actions on a task, ask your administrator.

## Procedure

1. Open Field Service Manager Mobile.
2. Open the work order task you want to take an action on.
3. Choose the action to take.

   | Action | What to do |
   | Accept | Confirm the action. No additional fields are required. |
   | Reject | Select a reason for rejecting the task and enter any additional details. |
   | Start travel / Start work | Enter the actual time the action occurred, converted to the technician's time zone. |
   | Close complete | Enter the actual work end time and closure notes. |
   | Close incomplete | Enter the actual work end time, select whether to create a follow-on task, and enter a reason for the incomplete closure. |
   |-|-|

   {#proxy-action-manager__choicetable_complete_proxy_action_manager}
4. Confirm who to take the action on behalf of, and fill in the form.
5. Select Confirm.

## Result

The action is taken on behalf of the person you selected.
**Related concepts**   

* [Proxy actions in Field Service Management](https://www.servicenow.com/docs/BypmGhhbazTCyuDeUZHbQg "Proxy actions let authorized managers, dispatchers, and agents perform work order task actions on behalf of a technician who can't act in the moment. This keeps task progress moving without blocking on a missed connection or an unreachable field agent.")
* [Configure proxy actions](https://www.servicenow.com/docs/IcZaNcJlwtWzN3GwR2hzow "Proxy actions let authorized users perform work order task actions on behalf of a technician who can't act themselves. Configuration controls who can act, on whose behalf, and which actions are allowed.")