---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Consumable and non-consumable models

# Consumable and non-consumable models {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The transfer process is slightly different for consumables than it is for
non-consumables.
Consumable assets, such as computer keyboards, are not tracked individually in transfer orders. Non-consumable assets, such as network routers, are configuration items that are tracked individually in transfer orders.

Consumable models
:   If the model being transferred is a consumable, the system can order all the items
    at once if you specify a Requested quantity on a single
    transfer order line. After the quantity is specified, the system determines whether
    the selected stockroom has enough quantity to fulfill the part requirement. If the
    stockroom cannot fill the entire part requirement, the system enters the quantity
    available in the stockroom automatically. For example, if the requirement is for 25
    keyboards and the selected stockroom only contains 10, the available quantity of 10 is
    added. The user must create another transfer order line manually to order the
    remaining 15 keyboards from another stockroom.

Non-consumable models
:   If the model being transferred is a non-consumable asset, create one transfer order
    line per asset. The system creates as many transfer order lines as the required
    quantity. This approach is used so that each configuration item can change its status
    and stockroom location independently. For example, if the part requirement specifies
    two Canon i960 Photo printers, and printers are managed as configuration items, then
    the system generates two transfer orders lines - one per configuration item. After the
    agent receives the part (item state changes to In Stock and
    substate changes to Reserved) and uses it, the asset is listed
    as In Use by the caller who originated the work order.