---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Reassign a task to another agent

# Reassign a task to another agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Managers can quickly reassign work order tasks to another agent in case the original agent is running behind on other work order tasks.

## Before you begin

Role required: wm_manager, sn_fsm_tp.fsm_territory_resource_manager

## Procedure

1. Open Field Service Manager Mobile and tap Teams.
2. Tap the assignment group or territory that the agent you want to reassign a task to is part of.
3. Tap the clipboard icon (![clipboard]()) next to the agent that you want to reassign a task from.
4. Tap the task that you want to reassign.
5. Tap Reassign.
6. Tap the agent that you want to reassign the task to.  
   Note:  
   Available shows beneath agents who have availability to complete this task. Agent availability is determined by Dynamic Scheduling.
7. Tap Submit.