---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# SLAs

# SLAs for Field Service Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

SLAs determine when work on a work order or work order task should be complete. SLAs are important because they keep work orders on schedule. For example, you may have a contractual obligation to complete any break/ fix work
orders tasks within a certain time. You can use SLA to make sure the contractual obligation is met.

## Configuration overview {#sla-for-field-service__section_oly_32h_lcc}

The steps for setting up work orders and tasks are:

1. [Manage a work order SLA](https://www.servicenow.com/docs/5ET8pozeWIGfDTOJv_BH5g "View and manage work order SLAs from the Work Order form or the Work Order Task form.")

   Manage SLAs that you have configured. You can create SLAs, or change the ones that you have already created.
2. [View a task with an SLA](https://www.servicenow.com/docs/~QYmkgg_ahnSRRCetgXiTA "View all work order tasks associated with work orders that have SLAs.")

   View all work order tasks associated with work orders that have SLAs.
3. [Suspend and resume SLA timing from a work order](https://www.servicenow.com/docs/p6I3d6vfH1KWN46KSYxjQg "Pause and resume the timing on a work order SLA from the work order.")

   Pause and resume the timing on a work order SLA from the work order.
4. [Suspend and resume SLA timing from a work order task](https://www.servicenow.com/docs/YRr2K~pTrclUqXYQI2yC0w "Pause and resume the timing on a work order SLA from a work order task.")

   Pause and resume the timing on a work order SLA from the work order task.
5. [Delete an SLA from a work order](https://www.servicenow.com/docs/AKyYCHly4JwfjqgeVhejWw "Remove an SLA from a work order but leave it available for use with other work orders.")

   Remove an SLA from a work order but leave it available for use with other work orders.
{#sla-for-field-service__ol_ptb_l2h_lcc}