State flow dictionary overrides

A dictionary override in a state flow defines the starting state for all new records in a specific table. You set an override in tables that extend a base table only, so that your customizations are applied only to the extended table.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Configuration > Field Service then choose one of the following:
   • Work Order Flows
   • Work Task Flows
2. In a state flow record, select an Ending state.

   This is the override value which becomes the starting state for all new records in the table named.

3. Click Create Default Value.
   The system populates the Dictionary override field with a value of state, which is the field in the task table affected by the override. The Dictionary override field is read-only. After the override is created, the system hides the Create Default Value button on all subsequent state flow forms for that table.