---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create drop off list

# Create a drop off list {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents can create a drop off list of assets at any time.

## Before you begin

Role required: wm_agent

## About this task

As an example, the agent might have several assets that were removed when completing
a work order task and all of the assets need to be returned to a different
stockroom.  
After creating a drop-off list, there are two ways to add items to the list.

* Use the Add Defective button to add items that are in their personal stockroom with a substate of Defective. For more information about defective items, see [Recording
  Asset Usage](https://www.servicenow.com/docs/jEDb6Tx6iQmEKHpYPQ3dMg "The Field Service Management application tracks the consumable and non-consumable parts that are used or changed during the execution of work order tasks.").
* Create a transfer order line for an item in the personal stockroom.The
  item cannot have a substate of Reserved or
  Defective, and cannot already be included on
  another drop off list.

{#t_CreateADropOffList__ul_q11_53v_rr}

## Procedure

1. Navigate to AllField ServicePick Up/Drop OffCreate Drop Off List.
2. Select a To stockroom.  
3. Click Submit.
4. Do one or both of the following:  
   * Click Add Defective to add all defective items in your personal stockroom to the drop off list.
   * In the Transfer Order Lines related list, click New, select a Model, and click Submit.

     Only items in an agent's
     personal stockroom that are not reserved, not defective, and not
     included on another drop off list are available for
     selection.
   {#t_CreateADropOffList__ul_zxr_kjv_rr}

*[\>]: and then