---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Take a break manually in the mobile agent app

# Take a break manually in the mobile agent app {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manually record a break in the ServiceNow Agent application when your organization's Auto-status breaks setting is off.

## Before you begin

Role required: wm_agent

## About this task

If your organization's Auto-status breaks setting is off, breaks don't start or end automatically. You must manually record when you took a break.

## Procedure

1. Open the ServiceNow Agent application and tap My schedule.
2. Tap the break that you want to take.
3. Tap Take Break.
4. Enter the actual start time you took the break.  
   If a break window is set, the time must fall within the break window. If no break window is set, the time must fall within your shift.
5. Tap Confirm.