Work order task states

Work orders are made up of at least one work order task. Work order tasks states are sequential and progress from one state to the next.

Depending on your configuration, work order tasks may follow this sequence, a unique sequence, or automatically move from state to state when defined requirements are met.

Table 1. Field Service Management work order task states

Draft	The qualifier isn't done describing the work and the dispatch group is empty on the work order task.
Pending dispatch	The qualifier adds the dispatch group and selects Qualified on the work order task.
Scheduled	The work order task is soft booked but not confirmed. The work order task is pending assignment from the dispatcher. Note: This state only shows if use scheduled state is enabled. For more information, see Configure the Scheduled state.
Assigned	The dispatcher confirms assignment of the work order task. The task is pending acceptance from the assigned Field Service agent.
Accepted	The Field Service agent accepts the task and they're ready to work on it. Note: If the Field Service agent selects Start travel on the work order task, then the task enters the On route substate.
Work in Progress	The Field Service agent starts work and selects Start work on the work order task.
Closed Complete	The work order task was completed to specification. Note: The substate of Closed Complete is Complete.
Closed Incomplete	The task couldn't be completed as specified. Note: The substate of Closed Incomplete is Complete.
Cancelled	The task was canceled.