---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate Field Service Territory Planning {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Field Service Territory Planning plugin (com.snc.fsm_territory_planning) for Field Service Management if you have the admin role. The application includes demo data and installs related applications and plugins if they are not already installed.{#Activate-fsm-territory-planning__Activate-fsm-territory-planning-info}

## Before you begin

Field Service Territory Planning requires the installation of Dispatcher Workspace plugin (com.snc.uib.fsm_dispatcher_workspace) to access the Territory Planning console.

Role required: admin

## About this task

Activation of Field Service Territory Planning activates Field Service Management (com.snc.work_management) and Territory Planning
(com.snc.territory_planning) plugins if they are not already active.  
The following items are installed with Field Service Territory Planning:

* Roles
* Tables
* Script includes
* Business rules
* Properties
* Query rules
{#Activate-fsm-territory-planning__ul_nsh_ff2_stb}

For more information, see [Field Service Territory Planning components](https://www.servicenow.com/docs/UKJBiAjtIJGHI__3watshw#territory-planning-components-fsm "Several types of components are installed with the Field Service Territory Planning feature, including tables, roles, script includes, and business rules.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#Activate-fsm-territory-planning__find-plugins-cmd}
2. Find the Field Service Territory Planning plugin (com.snc.fsm_territory_planning) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#Activate-fsm-territory-planning__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#Activate-fsm-territory-planning__steps_mhh_1wd_15b}

## Result

The Field Service Territory Planning plugin when activated successfully adds the default territory model, Field_Service_Territories to the Field Service configurations, inside the Add-ons tab.  
Note:  
You must activate the Field_Service_Territories model after setting up your territories to schedule work order tasks based on territories. For more information, see [Enable the Field Service territory model](https://www.servicenow.com/docs/20q5s~24qUlCvbB_WCkzlw "Activate the territory model to display the Territory field in the work order task form so the task can be assigned to an agent or crew associated with the selected territory. The territory model maintains a record of territories mapped to it.").

*[\>]: and then