---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate Field Service Capacity console

# Activate Field Service Advanced Capacity and Reservations management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can activate the Field Service Advanced Capacity and Reservations management (com.snc.fsm_advanced_capacity_management) for Field Service Management if you have the admin role. {#capacity-console-plugin__capacity-console-plugin-info}

## Before you begin

* Field Service Advanced Capacity and Reservations management requires the following plugins.

  Required ServiceNow plugins
  :   Ensure that these plugins are activated before you install Field Service Advanced Capacity and Reservations management.
      * Field Service Capacity and Reservations Management (com.snc.fsm_capacity_management) plugin.
      * Field Service Territory Planning (com.snc.fsm_territory_planning) plugin.
      * Enable territory model. For more information, see [Enable the Field Service territory model](https://www.servicenow.com/docs/20q5s~24qUlCvbB_WCkzlw "Activate the territory model to display the Territory field in the work order task form so the task can be assigned to an agent or crew associated with the selected territory. The territory model maintains a record of territories mapped to it.").
      {#capacity-console-plugin__ul_x31_ffl_zdc}

{#capacity-console-plugin__ul_qys_tjp_xnb}

Role required: admin.

## About this task

The following components are installed with Field Service Advanced Capacity and Reservations Management plugin:

* Tables
* Script Includes
* Roles

{#capacity-console-plugin__ul_sys_tjp_xnb}For more information, see [Capacity and Reservations Management components](https://www.servicenow.com/docs/r6I9RxXeWlGpvAq52Kxs_w "Several types of components are installed with the Advanced Capacity and Reservations Management feature, including tables, and script includes.").  
Note:  
You can customize the Capacity Console by taking the reference from the SNC script includes.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#capacity-console-plugin__find-plugins-cmd}
2. Find the Field Service Advanced Capacity and Reservations Management plugin (com.snc.fsm_capacity_management) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#capacity-console-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#capacity-console-plugin__steps_tys_tjp_xnb}
**Related concepts**   

* [Capacity Console](https://www.servicenow.com/docs/iqFcewLk93zsYHFtVAIUHA "The Capacity Console is a centralized, intuitive tool that simplifies the management of demand, capacity, and resources based on territories. Designed to empower organizations, it offers real-time insights into resource utilization, enabling them to optimize capacity usage, and adapt to evolving business needs.")
* [Using the Capacity Console](https://www.servicenow.com/docs/zBG7VowEfOwW5wmKMRktFw "The Capacity Console is a tool designed for monitoring, managing, and optimizing resource capacities across territories and demand channels.")

*[\>]: and then