Add Service Locations functionality to a work order catalog item in the Customer Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add Service Locations functionality to a work order or work order task catalog item to enable the ability to add a location on demand.

    Before you begin

    Role required: catalog_admin or admin

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definitions > Record Producers.
    2. Select the record producer for the catalog item for which you want to include the ability to add ad hoc service locations.
    3. In the Variable Sets related list, click Edit.
    4. Move sn_service_location_variable_set to the Variable Sets list.
    5. Click Save.

    Result

    Ad hoc locations can now be included in the modified work order or work order task catalog item.