---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create or modify efficiency criteria

# Create or modify Agent Efficiency criteria {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create or modify Field Service
Agent Efficiency criteria to evaluate agent efficiency and calculate the work duration for a work order task.

## Before you begin

Role required: wm_admin, wm_dispatcher

## Procedure

1. Navigate to AllAgent EfficiencyAgent Efficiency Criteria.
2. Create a new criterion or update an existing criterion.
   * To create a new criterion, select New.
   * To modify a criterion, select its name.
   {#create-or-modify-agent-efficiency-criteria__choices_vzd_4f1_tdc}
3. On the form, fill in or modify the fields.  
   {#create-or-modify-agent-efficiency-criteria__table_xgr_s51_fdc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of theAgent Efficiency criterion. |
   | Task table | Table for which the criterion is created. This value should be Work Order Task \[wm_Task\]. |
   | Active | Option to activate the criterion. |
   [Table 1. Agent Efficiency criterion]

   {#create-or-modify-agent-efficiency-criteria__table_xgr_s51_fdc}
4. Select Submit.

## Result

The Agent Efficiency criterion is created or modifications saved.

## What to do next

[Create or modify an Agent Efficiency determination rule](https://www.servicenow.com/docs/1RE9HcEJbmyaSbr1udwiGA "Create or modify an Agent Efficiency determination rule for work order tasks.")

*[\>]: and then