Event type extension point in Workforce Optimization for Field Service

Use extension points to call scripts for event categories such as meeting, time off, or work time.

Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom script includes and registering them against the scripted extension points.

You can use extension points to create events such as meeting, training, and time-off requests. For example extension point implementations, see the following extension instances in the Implementations related list:

Table 1. Extension points for event types

Category	Extension Script
Meeting	AgentScheduleMeetingEventManager
Break	AgentScheduleBreakEventManager
Training	AgentScheduleBreakEventManager
Time off	AgentScheduleBreakEventManager
Work	AgentScheduleWorkEventManager
Actual Work	AgentScheduleActualWorkEventManager
Personal	AgentSchedulePersonalEventManager