---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Event type extension points

# Event type extension point in Workforce Optimization for Field Service {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use extension points to call scripts for event categories such as meeting, time off, or
work time.
Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom
script includes and registering them against the scripted extension points.  
You can use extension points to create events such as meeting, training, and time-off requests. For example extension point implementations, see the following extension instances in the Implementations related list:{#event-type-extention-point-wfo-fsm__table_rzf_ppw_1wb__entry__2}

| Category | Extension Script |
|-|-|
| Meeting | AgentScheduleMeetingEventManager |
| Break | AgentScheduleBreakEventManager |
| Training | AgentScheduleBreakEventManager |
| Time off | AgentScheduleBreakEventManager |
| Work | AgentScheduleWorkEventManager |
| Actual Work | AgentScheduleActualWorkEventManager |
| Personal | AgentSchedulePersonalEventManager |
[Table 1. Extension points for event types]

{#event-type-extention-point-wfo-fsm__table_rzf_ppw_1wb}