---
sourceDocument: Brazil Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field service holiday schedules

# Field service holiday schedules {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
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## Summary of Field service holiday schedules

Field service holiday schedules enable ServiceNow customers to manage location-specific holidays within workforce planning tools, ensuring accurate shift scheduling across regions with varying holidays.
This capability reduces manual adjustments, scheduling conflicts, and coverage gaps by automatically associating holidays with technicians based on their assigned locations.
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## Key Features

* **Location-based holiday calendars:** Holidays are mapped to specific regions, allowing managers and dispatchers to plan shifts accurately according to local holidays.
* **Time zone configuration:** Administrators can set holiday schedules to a fixed time zone or a floating time zone that adjusts holidays to each technician's local time automatically.
* **Automated holiday mapping:** A daily scheduled job assigns holidays to technicians according to their location data in user records, keeping schedules current without manual intervention.
* **Holiday visibility in Dispatcher Workspace:** Dispatchers see holidays as labeled blocks on technician calendars, facilitating immediate identification of who is on holiday and enabling informed dispatch decisions.
* **Holiday visibility in Manager Workforce:** Managers view holidays in various calendar views (day, week, month), receive conflict warnings when shifts overlap holidays, and can override or delete holiday assignments for exceptions.
* **Integration with scheduling framework:** Supports nested schedules, reusable holiday entries, domain separation, and parent-child schedule relationships for complex scheduling needs.
* **Customer Service Management (CSM) support:** CSM holiday calendars function identically, supporting location schedules, time zones, and holiday visibility in technician calendars.

## Practical Benefits

* Streamlines workforce planning by automatically reflecting location-specific holidays in scheduling tools.
* Reduces administrative overhead through automated holiday assignments and conflict detection.
* Improves shift coverage accuracy by providing dispatchers and managers with clear holiday visibility and scheduling conflict alerts.
* Supports complex multi-region scheduling scenarios with flexible time zone management and reusable holiday configurations.  
Location-based holiday calendars map holidays to specific regions so managers and
dispatchers can plan shifts accurately and reduce manual scheduling adjustments.

Field service teams often operate across multiple regions where holidays differ by country or location. Without location-aware scheduling, managers must manually adjust shifts when holidays occur, which can lead to scheduling
conflicts, coverage gaps, and additional administrative overhead. Location-based holiday calendar management addresses this by associating holiday schedules with specific locations so that holidays are automatically reflected in
workforce planning tools.

Administrators create and maintain location schedules that define individual holidays by date and recurrence. The time zone can be set to a fixed value such as US/Pacific, which applies a consistent holiday time to all technicians tied to
that schedule, or to a floating value, which automatically converts holiday dates to each technician's local time zone. A scheduled job runs daily to map holidays to technicians based on the location assigned to them on their user record.

## Holiday visibility in Dispatcher Workspace {#fsm-holiday-schedule__holiday-visibility-dispatcher}

In Dispatcher Workspace, holidays appear as labeled blocks on the scheduling calendar for each technician row, giving dispatchers immediate visibility into which technicians are on holiday on a given day. Dispatchers can
identify coverage gaps and make informed dispatching decisions. When a location-level schedule is deleted, holiday assignments are automatically removed from affected technicians, keeping scheduling data accurate.

## Holiday visibility in Manager Workforce {#fsm-holiday-schedule__holiday-visibility-manager}

In Manager Workforce, holidays are visible across the team calendar and the Shifts tab in day, week, and month views. Managers can select any holiday block to view additional details about the holiday event. When a manager creates a
shift, edits an existing shift, or initiates a shift swap that falls on a holiday date, a conflict warning appears. This conflict detection reduces scheduling errors. In cases where a shift must proceed despite a holiday, managers can
override the conflict. If permitted by the event configuration, managers can also delete a holiday assignment for a specific technician to handle exceptions.

## Related information {#fsm-holiday-schedule__holiday-related-info}

Holiday schedules use the platform's scheduling framework, which supports parent-child schedule relationships, domain separation, and reusable holiday entries. For background on how individual holidays are defined as schedule entries
and how holiday schedules can be nested within work schedules, see [Holidays](https://www.servicenow.com/docs/access?context=c_Holidays&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US). For guidance on structuring schedules across multiple regions that share the same working hours but observe different holidays, see [Create a holiday schedule for multiple regions](https://www.servicenow.com/docs/access?context=t_CreateAHolidaySchedMultiRegions&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

Customer Service Management (CSM) holiday calendar support functions the same way that Field Service Management holiday calendar support does. The CSM implementation covers the full setup workflow for location schedules, time zone configuration, floating time zone behavior, and holiday visibility across team and personal technician calendars. For complete
configuration details, see [Location Based Holiday Calendar Management](https://www.servicenow.com/docs/access?context=location-based-holiday-calendar-management&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US).
**Related concepts**   

* [Configuring Dispatcher Workspace](https://www.servicenow.com/docs/7LMD4rkKjh~mrQ~bFwWCzw "Configure the Dispatcher Workspace to optimize task management and agent assignments.")
* [Setting up your workforce](https://www.servicenow.com/docs/OYt_gM_ZdKyX0V2RXGN_9Q "Setting up your workforce involves configuring users, locations, territories, and other foundational data.")