---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Associate technicians with demand channels

# Associate technicians with demand channels {#ariaid-title1}

* Release version: Australia
* 
* Updated May 23, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Associate technicians in a territory with demand channels to appropriately assign tasks to the technicians.

## Before you begin

Role required: sn_fsm_tp.territory_resource_manager  
Ensure you have enabled following.

* Territory model. For more information, see [Enable the Field Service territory model](https://www.servicenow.com/docs/20q5s~24qUlCvbB_WCkzlw "Activate the territory model to display the Territory field in the work order task form so the task can be assigned to an agent or crew associated with the selected territory. The territory model maintains a record of territories mapped to it.").
* Work force optimization. For more information, see [Configuring Workforce Optimization for Field Service](https://www.servicenow.com/docs/YRUEHejm6sx9O83EjtdY7Q "Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.").
* Enable Enable Shift Scheduling for FSM to determine availability and Enable/disable association of territory resources with demand channels configurations. For more information, see [Global domain configurations](https://www.servicenow.com/docs/rnc832OJXI9A8dilUvxPiA "Administrators in the global domain can select configuration settings that determine how Field Service Management handles daily operations.").
* Advanced Capacity and Reservations Management. For information, see [Activate Field Service Advanced Capacity and Reservations management](https://www.servicenow.com/docs/kgoxzoaLhO0wZvZCJsFRbw "You can activate the Field Service Advanced Capacity and Reservations management (com.snc.fsm_advanced_capacity_management) for Field Service Management if you have the admin role.").
{#map-resource-demand-channel__ul_d45_bqg_jjc}

## About this task

Mapping technicians to demand channels within a territory on a time-bound, recurring basis allows appropriate scheduling to reflect real-world patterns, so tasks are assigned to technicians qualified to handle them at the
time they are scheduled. You can define repeating schedules driven by union rules, part-time shifts, or regional strategies. For example, a technician might handle installations on weekdays and repairs only on alternate
Saturdays.

This association helps assign the tasks to the appropriate technicians during dynamic scheduling, schedule optimization, or manual scheduling. This also helps calculate accurate appointment availability in scripted mode based
on technician demand channel recurrence.

## Procedure

1. Navigate to AllField ServiceTerritories.
2. From the territories list, open the territory where you want to map demand channel to a technician.
3. In the Resource Demand Channels related list, select New.
4. On the form, fill in the fields.  
   {#map-resource-demand-channel__table_cpk_zrv_3jc__entry__2}

   | Field | Description |
   |-|-|
   | User | Reference to the name of the technician you want to associate with demand channel. |
   | Recurrence | Days on which a task for the specified demand channel can be assigned to the technician. If you don't specify any days, task for the specified demand channel can be assigned to the technician on any day. |
   | Territory | Reference to the name of the territory associated with the technician. |
   | Demand Channel | The demand channel that the technician supports in the selected territory. |
   | From | Date from which the demand channel association begins. |
   | To | Date on which the demand channel association ends. |
   | All eligible demand channel | Indicates if the technician can be assigned any tasks related to the eligible demand channels. For example, if a technician is associated with Install, Break Fix, and Repair demand channels, the technician can be assigned any tasks related to these demand channels if the value is set to true. |
   | Active | Indicates if the association of technician with demand channel is active. Select the check box to activate the association. |
   [Table 1. Territory Resource Demand Channel]

   {#map-resource-demand-channel__table_cpk_zrv_3jc}
5. Select Update.

## Result

Technicians are associated with demand channels.

*[\>]: and then